THRYV Policy

Last updated: 29/10/2025

THRYV operates this store and website, including all related content, features, and services, to provide you with a premium shopping experience. By placing an order or using our services, you agree to the following policies.

Pre-Order Policy

Pre-orders let you secure your favourite THRYV pieces before they officially drop.
All pre-orders are charged upfront to guarantee your size and style.

Please note:

  • Estimated turnaround time is 2-3 weeks from the end of pre sales.

  • If your order includes both pre-order and in-stock items, your order will be shipped once all items are ready.

  • Once placed, pre-orders cannot be changed or cancelled as production timelines are confirmed in advance.

  • Shipping dates are estimated and may vary slightly due to supplier or carrier delays — you’ll be notified by email if this occurs.

By placing a pre-order, you acknowledge and agree to these terms.

Shipping Policy

Orders are processed within 2–4 business days.
Standard shipping within Australia takes 3–7 business days once dispatched.

You will receive a confirmation email with tracking details when your order is shipped.
THRYV is not responsible for postal delays, lost parcels due to incorrect address details, or carrier-related issues once the order has left our facility.

Returns & Exchanges

We want you to love your purchase. Returns are accepted within 14 days of delivery for store credit or exchange.

Conditions:

  • Items must be unworn, unwashed, and in original condition with tags attached.

  • We do not offer refunds for change of mind.

  • Return shipping is at the buyer’s expense unless the item is faulty.

To start a return, contact ggracec2004@gmail.com with your order number and reason for return.

Faulty Items

All products are quality-checked before dispatch.
If you receive a faulty or damaged item, please contact ggracec2004@gmail.com within 7 days of delivery with clear photos and your order number.
Depending on availability, we will offer a replacement or full refund.

Order Changes

Once an order has been placed, we cannot guarantee changes.
If you need to update your address or size, contact us within 12 hours of purchase and we will do our best to accommodate before dispatch.

Privacy Policy

THRYV is powered by Shopify, which enables us to securely process payments, fulfill orders, and improve your experience.

We collect and use personal information — such as your name, contact details, shipping address, and payment information — solely to:

  • Process and deliver your orders

  • Communicate order updates and support requests

  • Improve and personalize your shopping experience

  • Maintain compliance with legal and security requirements

Your information may be shared with Shopify and third-party providers that support our operations (e.g., shipping, payment processing, analytics). We do not sell or trade your personal data.

For details on how Shopify manages and protects customer data, please visit the Shopify Privacy Policy.

Security & Data Retention

Your privacy and security are important to us.
All transactions are encrypted, and your personal information is stored only as long as necessary to fulfill your order or meet legal obligations.

While we take every precaution, no online system is completely secure. We encourage you to use unique, strong passwords for your THRYV account and to never share your login details.

Contact

For questions, returns, or privacy inquiries, please contact:
THRYV
Email: ggracec2004@gmail.com